We’re Here To Make It Right!
At Studio 2, we truly care about your experience—and we want you to leave feeling confident and happy. If something doesn’t feel quite right after your appointment, please don’t hesitate to reach out. We value your feedback and are always open to making things better.
If you contact us within a week of your visit, we’ll gladly fix any issues at no extra charge. Just a heads-up: if the service has been altered by you or anyone else during that time, we’ll need to schedule a new appointment at the regular price.
Thanks so much for trusting us with your hair—we’re always here to help!
Frequently Asked Questions & Policies
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Cancellation Policy
What Is Your Cancellation Policy?
To respect our guests and stylists, please provide at least 24 hours' notice for any appointment changes or cancellations by phone. Cancellations within 24 hours will incur a 50% charge of the booked services. If you happen to miss your appointment, a full charge of 100% will apply. Thank you for your understanding!
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FAQS
What Is Your Credit Card Policy?
We are always happy to reserve time for all! A friendly reminder: we need a credit card on file, confirming your agreement to our policy. You’ll only be charged if you cancel outside our guidelines. We appreciate your understanding and look forward to serving you soon.
Do You Charge 3% For Credit Card Processing?
Yes. As of August 1, 2025, we will be adding a 3% fee for credit card processing.
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Late Policy
We understand that life happens, and we can't always be on time. Unfortunately, if you are more than 15 minutes late, we may need to reschedule your appointment and refer to our cancellation policy. This will be at the stylist's discretion.
